Events TicketCalendar - how it works?

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yuri0001
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Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Events TicketCalendar - how it works?

Post by yuri0001 »

Hi!
In OTRS 3.3.0 beta3 I saw the new feature - Events TicketCalendar!
I'll try to configure it SysConfig. I'll create new Dynamics fields for StartTime & EndTime, enabled them in CustomerTicketMessage and some other screens/
Placed their names in Frontend::Agent::Dashboard::EventsTicketCalendar - in DashboardEventsTicketCalendar::DynamicFieldEndTime/StartTime & enables them.
Create ticket in customer interface & entered this Date/Time
But I see nothing displayed in Events TicketCalendar in Dashboard.
What I need configure more & what I CAN see there?
I don't found any lines in manual about it. :shock: :(
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

SOLVED Re: Events TicketCalendar - how it works?

Post by yuri0001 »

I finally found in the documentation - about it - Chapter - Dashboard.
I'll configure it as I wrote in first post & now in manual, but also see nothing in Calendar on Dashboard screen. :(
UPDATE: Yes, it works properly!!! It's where my bug - I was confused by the order of fields on the screen and the start date was more than the end date.
After correcting the error, all earned. :)
Last edited by yuri0001 on 15 Oct 2013, 12:46, edited 2 times in total.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
jojo
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Re: Events TicketCalendar - how it works?

Post by jojo »

you have to define the Queues for the dashlet
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yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Events TicketCalendar - how it works?

Post by yuri0001 »

Now, all works fine. but I can't configure displaying Ticket number. What variable I must use in Frontend::Agent::Dashboard::EventsTicketCalendar-->TicketFieldsForEvents - that defines the ticket attributes that will be displayed in the calendar event overlay windows.
I'll tried TicketNumber - but to no avail - it displayed empty field instead. :(
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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