How to set cron job every 2 mins for the Generic Agent?

[williamrobert1983]

Hi all,

We are using generic agent and have to run every 2 mins instead of every 10 mins. But, I changed the settings in the /otrs/var/cron/generic_agent and /otrs/var/cron/generic_agent-database .

Example :
ROOT : /otrs/var/cron/generic_agent
# start generic agent every 20 minutes
*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null

I changed to */2 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null
----------------------------------------------------------------------------------------
ROOT : /otrs/var/cron/generic_agent-database
# start generic agent every 10 minutes
*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null

i changed to */2 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null
------------------------------------------------------------------------------------------

Still generic agent is running every 10 mins instead of 2 mins.

How can we change it?

Please advice me.

Thanks ,
William

[jojo]

the database driven generic agent can not be changed