Can someone help me?
After upgrading from OTRS 3.1.12 to 3.2.11, system started to throw error messages on SYSLOG:
Code: Select all
Oct 28 13:24:08 myserver OTRS-CGI-10[31652]: [Error][Kernel::Modules::AgentTicketAttachment::Run][Line:48]: FileID and ArticleID are needed!
Oct 28 13:24:57 myserver OTRS-CGI-10[30354]: [Error][Kernel::Modules::AgentTicketAttachment::Run][Line:48]: FileID and ArticleID are needed!
Oct 28 13:24:57 myserver OTRS-CGI-10[30354]: [Error][Kernel::Modules::AgentTicketAttachment::Run][Line:48]: FileID and ArticleID are needed!
Filesystem permissions were granted by running "otrs.SetPermissions.pl" program.
Database health was OK.
Mails are fetched by cronjobs every 10 minutes.
Information:
System:
Linux Debian 7, kernel 3.2.0-4, x86-64
Database: PostgreSQL 9.1
Webserver: Apache 2.2.22
Perl: 5.14.2
OTRS:
Articles 57135
Articles per ticket (avg) 3.32
Atendentes 20
Attachment size (avg) 26.00 KB
Attachments per ticket (avg) 5.79
Tickets 17235
Customers with at least one ticket 1265
Groups 14
Install directory /opt/otrs
Months between first and last ticket 18.85
Operating system linux
Roles 0
Product OTRS 3.2.11
Tickets per month (avg) 914.56
Perl Modules:
o CGI..............................ok (v3.63)
o Crypt::PasswdMD5.................ok (v1.3)
o Crypt::SSLeay....................ok (v0.58)
o CSS::Minifier....................ok (v0.01)
o Date::Format.....................ok (v2.24)
o Date::Pcalc......................ok (v1.2)
o DBI..............................ok (v1.622)
o DBD::mysql.......................ok (v4.021)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v2.19.2)
o Digest::MD5......................ok (v2.51)
o Digest::SHA::PurePerl............ok (v5.81)
o Digest::SHA......................ok (v5.61)
o Encode::HanExtra.................Not installed! (optional - Required to handle mails with several Chinese character sets.)
o Encode::Locale...................ok (v1.03)
o GD...............................ok (v2.46)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.44)
o IO::Scalar.......................ok (v2.110)
o IO::Wrap.........................ok (v2.110)
o JavaScript::Minifier.............ok (v1.05)
o JSON.............................ok (v2.53)
o JSON::PP.......................ok (v2.27200)
o JSON::XS.......................ok (v2.32)
o Locale::Codes....................ok (v3.24)
o LWP::UserAgent...................ok (v6.04)
o Mail::Internet...................ok (v2.12)
o Mail::POP3Client.................ok (v1.2)
o IO::Socket::SSL................ok (v1.76)
o Mail::IMAPClient.................ok (v3.31)
o IO::Socket::SSL................ok (v1.76)
o MIME::Base64.....................ok (v3.13)
o MIME::Tools......................ok (v5.503)
o ModPerl::Util....................ok (v2.000007)
o Apache::DBI....................ok (v1.11)
o Apache2::Reload................ok (v0.12)
o Net::DNS.........................ok (v0.66)
o Net::POP3........................ok (v2.29)
o Net::IMAP::Simple................ok (v1.2034)
o IO::Socket::SSL................ok (v1.76)
o Net::SMTP........................ok (v2.31)
o Authen::SASL...................ok (v2.16)
o Net::SMTP::SSL.................ok (v1.01)
o Net::SMTP::TLS::ButMaintained..ok (v0.20)
o Net::LDAP........................ok (v0.44)
o Net::SSL.........................ok (v2.85)
o PDF::API2........................ok (v2.019)
o Compress::Zlib.................ok (v2.033)
o Storable.........................ok (v2.27)
o SOAP::Lite.......................ok (v0.715)
o version........................ok (v0.9902)
o Class::Inspector...............ok (v1.28)
o Text::CSV........................ok (v1.21)
o Text::CSV_PP...................ok (v1.29)
o Text::CSV_XS...................ok (v0.90)
o Time::HiRes......................ok (v1.9721_01)
o XML::Parser......................ok (v2.41)
o HTTP::Message....................ok (v6.06)
o HTTP::Headers..................ok (v6.05)
o URI..............................ok (v1.60)
o URI::Escape....................ok (v3.31)
o Scalar::Util.....................ok (v1.23)
o YAML::XS.........................ok (v0.38)