Configure ACL in OTRS 3.3 beta

ndhvu275 · Post by **ndhvu275** » 24 Oct 2013, 03:40

Dear all,

I'm trying to work OTRS version 3.3, it's really nice to be included ACL configuration. But I'm facing an issue: I want to hide my dynamic field when enter AgentTicketPhone screen, this dynamic field will be appeared when 'Taken BO' queue is selected. I configured as below but it's not working

hide dynamic field

10-24-2013 9-55-51 AM.png

show dynamic field if Taken BO queue is selected

10-24-2013 9-57-40 AM.png

Anyone know where I was wrong please help me

Thanks
Vu Nguyen

jojo · Post by **jojo** » 24 Oct 2013, 08:22

thats not possible

ndhvu275 · Post by **ndhvu275** » 30 Oct 2013, 05:05

Hi,

In the old version is 3.2, I can make ACL to show/hide dynamic filed base on a queue is selecting. It's really bad to block it for this version. Btw, is there any way to do like this? Please help me

Thanks
Vu Nguyen

jojo · Post by **jojo** » 30 Oct 2013, 06:14

without additional modules fields can not be hidden by ACLs.
The ACL capabilities of or OTRS 3.3 are the same lilke 3.2. You can even import the old file based ACLs via command line

Post by **crythias** » 30 Oct 2013, 14:07

ndhvu275 wrote:I can make ACL to show/hide dynamic filed base on a queue is selecting.

Maybe you did this? viewtopic.php?f=60&t=8032

ndhvu275 · Post by **ndhvu275** » 06 Nov 2013, 09:25

crythias wrote:
ndhvu275 wrote:I can make ACL to show/hide dynamic filed base on a queue is selecting.
Maybe you did this? viewtopic.php?f=60&t=8032

Yes, thanks. Finally, I have to develop like you guided. It's acceptable for now, but for later my customer wants to show/hide a dynamic field base on a queue is selecting as a general.

Vu Nguyen

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