Error Message: Need TicketID!

[alonso5]

Hello all,

we have an important issue with OTRS after the File System in which it's installed became full. Every time we try to créate a new ticket we have the following error:

Error Message: Need TicketID!
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Nov 15 11:33:36 2013 Message: Need TicketID! Traceback (30874): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.311.2.2) Line: 120 Module: Kernel::Modules::AgentTicketPhone::Run (v1.43.2.1) Line: 1900 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 System information: OTRS 3.1.7

Do you have any idea what could be the root problem?

Thank you in advance for your help!

Regards,

Alonso R.

[crythias]

Assuming this is on the web browser screen, what do the logs say?

[alonso5]

Hi Crythias,

the logs said the same error. However we have just completed a checking of the database and we have repaired some corrupted tables. Now the application works.

We still have some "OTRS-CGI-10 Item not found in database" errors, but I hope there are not so important.

Thank you for your respond.

Regards,