Move notification and email body MoveType New Window

[MatjazBF]

I have changed the Ticket::Frontend::MoveType from Dropdown to New Window in Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMove

After this change, when a ticket is moved to other queues ticket, notification emails that agents receive on their mailboxes contain only the move notification text and not part of the email body that was sent to otrs. (If I switch back to dropdown the emails contain the customer email body)

How can we send the email body or part of the body when we use the new window for move action?
PS:I have set the Agent notification::Agent::Move to use <OTRS_CUSTOMER_EMAIL[30]> and <OTRS_CUSTOMER_BODY> but it sends the notice TXT only.

Best regards, MatjazBF

[crythias]

Try turning off the body section in SysConfig

[MatjazBF]

Thanks crythias for your reply!

I have opened the Ticket -> Frontend::Agent::Ticket::ViewMove and tried:

• removing the checkmark at Ticket::Frontend::AgentTicketMove###Body

• and then also tried to put in the variable <OTRS_CUSTOMER_EMAIL[30]> or <OTRS_CUSTOMER_BODY>

Unfortunately the emails are then sent only with the text that agent types in the move notice field. (This text is still treated as OTRS_CUSTOMER_EMAIL[30] variable in agent::move notification)

Any other ideas?