Hello.
I've searched the documentation and found nothing that could help me on the following:
When customer sends email to OTRS mail account with someone else's mail in CC field - only customer (mail in the FROM header) is getting the updates on the newly created ticket (CC simply ignored).
How can I configure that everyone who was listed in the CC and FROM headers of the original email will be updated during ticket creation\change?
Thank you.
[SOLVE]CC in autocreated tickets is ignored in notifications
Moderator: crythias
[SOLVE]CC in autocreated tickets is ignored in notifications
Last edited by st41ker on 21 Nov 2013, 02:54, edited 1 time in total.
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crythias
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Re: CC in autocreated tickets is ignored in notifications
Automatic notifications will go to the customer (from). Reply-All can go to all involved.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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[SOLVED] CC in autocreated tickets is ignored in notificatio
Hello,
Oh, I see.
Thank you.
Oh, I see.
Thank you.