Disable dashboard and default to CMDB

[Stevo]

Is it possible to diasable the dashboard so that a user logs into CMDB as the default page?
We are only using the CMDB function of OTRS and the dashboard is therefore of no use to us. I have managed to hide the Dashboard button, but I cannot find a way to reset the deafault homepage.

[BIG_jan]

Search for 'AgentDashboard' in Sysconfig - it should be there somewhere

found:
Change this to CMDB 'AgentITSMConfigItem'. You can even set the default class if you want
'AgentITSMConfigItem;Filter=29;SortBy=Name;OrderBy=Up'

Code: Select all

Frontend::CommonParam###Action

disable this for no Dashboard

Code: Select all

Frontend::Module###AgentDashboard

[Stevo]

Excellent. Thanks very much.

[Stevo]

What would I add to the following to set the default class (hardware)?
AgentITSMConfigItem;Filter=29;SortBy=Name;OrderBy=Up

Many thanks.

[BIG_jan]

Aloha,

u have to look into Admin -> GeneralCatalog and into the 'ITSM::ConfigItem::Class'
There get the id of the Hardware-Class (30 if nothig changed), then change the Filter in the URL

now it should be:
AgentITSMConfigItem;Filter=30;SortBy=Name;OrderBy=Up

[Stevo]

I have picked the class ID as you suggest from the address bar when in Admin\general catalogue\hardware class but I get this error -

Error Message: Module Kernel/Modules/AgentITSMConfigItemFilter165.pm not found!

Am I getting the ID from the right place (12.123.123.123/otrs/index.pl?Action=AdminGeneralCatalog&Subaction=ItemEdit&ItemID=165)?

[reneeb]

Try to use "&" instead of ";" in the URL...

[Stevo]

Tried AgentITSMConfigItem&Filter=165 it but same error - Error Message: Module Kernel/Modules/AgentITSMConfigItemFilter165.pm not found!

[reneeb]

Please show the URL currently used in the SysConfig...

[Stevo]

Hi, I currently have AgentITSMConfigItem which works but it defaults to Documentation class and I want it to default to Hardware class. If I add on ;Filter=165 in an attempt to get it to default to hardware class it throws up the error message (165 is the ID for Hardware class)