Agents can't add notes to locked tickets

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Sabyr
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Agents can't add notes to locked tickets

Post by Sabyr »

Hi team!
Pls help me:
Nobody from agents (except Owner and Responsible) can add notes to locked tickets, even Admin OTRS!

Any solutions?

Thanks!
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jojo
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Re: Agents can't add notes to locked tickets

Post by jojo »

check sysconfig for the Add Note Screen.
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skullz
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Re: Agents can't add notes to locked tickets

Post by skullz »

yeah..check th sysconfig>ticket>frontend:agent::viewnote
you may want to disable require lock.

good luck
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