Hide system emails from customer ticket zoom

nosniktar · Post by **nosniktar** » 05 Dec 2013, 07:59

Hi guys

I'm new to otrs and struggling with this one.
I've set it up so a customer gets an auto email when a note is created on a ticket.
What I'd like to do is hide the system email notifications from the customer ticket zoom
I can article filter from Agent view but can't see how to remove from customer view

Help please

Post by **crythias** » 05 Dec 2013, 15:21

nosniktar wrote:I've set it up so a customer gets an auto email when a note is created on a ticket.

Why? You should just reply/respond to the customer. That's what it's for.

nosniktar · Post by **nosniktar** » 05 Dec 2013, 17:16

The way it appears note-internal is seen by agents

note-external is seen by agents and customers but the customer has no way of knowing the note has been created!?

(this is how ive been asked to set it up)

jojo · Post by **jojo** » 05 Dec 2013, 18:28

use reply functionality

BravoStore · Post by **BravoStore** » 31 Dec 2013, 03:02

Use the Reply functionality as JoJo suggested.

You can get here by going to SysConfig > Responses.

You should make sure that all of those responses are available in all of your queues.
Responses <---> Queues

Znuny Open Source Ticketsystem

Hide system emails from customer ticket zoom

Hide system emails from customer ticket zoom

Re: Hide system emails from customer ticket zoom

Re: Hide system emails from customer ticket zoom

Re: Hide system emails from customer ticket zoom

Re: Hide system emails from customer ticket zoom