First of all : my best wishes for you and your family for the new year 2014 !
I would like to send a notification to a colleague who do not have access to OTRS when I change the value of a certain DynamicField.
I tried using "Notifications (Event)".
It is configured as follow :
- Recipient email addresses: my_colleague@address.com
- Event : TicketDynamicFiedUpdate_mySpecificDynamicFieldName
- mySpecificDynamicFieldName : valueWithWhichIWouldLikeToSendNotifications
- Include attachments to notification : Yes
- Suject : <OTRS_TICKET_TicketNumber> <OTRS_AGENT_SUBJECT[20]>
- Text : <OTRS_AGENT_BODY[15]>
Is there something wrong with?
Thanks in advance for the help provided.
Regards,