Change Date Time Format

[robs]

Hi All

Yesterday i tried to change the date format in OTRS 3.3 on the location / opt / OTRS / Kernel / Language / en.ca. I tried to change the format of the date to dd/mmm /yyyy. ex (8/jan/2014), but could not. please help to resolve it.

thank you.

[crythias]

What did you change?
What did you try?
Where did you expect to see the result?
What did you expect to see?
What did you actually see?
How would we be able to replicate your issue?

cd Kernel/Language
grep DateFormatShort *

Ideally, if you need to make it custom, you will want to copy xx_Custom.pm to en_CA_Custom.pm and apply changes within so it will survive updates.

Also make sure your agent or customer preferences are set that your language is en_CA.

[robs]

Hi crythias.

Thank you for the direction. I have Change in the en.ca file. i try to change the the coding from ( $Self-->{DateFormat} = '%M/%D/%Y %T' ) to be ( $Self-->{DateFormat} = '%D/%B/%Y %T' ) but not working. and the result is in my attachment.
My Expectation is the results of the format date was changed to '%D/%B/%Y %T' (example : 13/Dec/2013 08:00) in the all of the webpage OTRS. for the information my Language is en.pm.
Please help.
Thanks you

[crythias]

It's a bug.

The short (?) answer is that Language.pm sub FormatTimeString doesn't parse %B (or %A, but let's just fix %B for now).

edit Kernel/Language.pm

around line 367? you should see and modify that it looks like this:

Code: Select all

        if ($Short) {
              $T =~ s/(\d\d:\d\d):\d\d/$1/g;
          }
          my @MONS = qw/Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec/; #add this line. Optionally, translate it
          $ReturnString =~ s/\%T/$T/g;
          $ReturnString =~ s/\%D/$D/g;
          $ReturnString =~ s/\%M/$M/g;
          $ReturnString =~ s/\%Y/$Y/g;
          $ReturnString =~ s{(\%B)}{$Self->Get($MONS[$M-1]);}egx; #add this line

Please submit a bug report to bugs.otrs.org pointing to this thread.