Hello there,
I am trying to change how the customer frontend looks like. I want to change the order of To: field and I was looking for a way to appear after Service.
I was looking in the CustomerTicketMessage.dtl however I couldn't find a way to alter with it there.
Have someone tried to do the same thing?
[SOLVED] Frontend::CustomerTicketViewNew To field order
Moderator: crythias
[SOLVED] Frontend::CustomerTicketViewNew To field order
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Last edited by xax0 on 16 Jan 2014, 10:47, edited 1 time in total.
OTRS 3.3.6 with ITSM 3.3.6 running on CentOS 6.4, PostgreSQL 9.x
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reneeb
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Re: Frontend::CustomerTicketViewNew To field order
You headed the right direction... You have to change the order of
and
Code: Select all
<!-- dtl:block:Queue -->
... # lots of code
<!-- dtl:block:Queue -->Code: Select all
<!-- dtl:block:TicketService -->
....
<!-- dtl:block:TicketService -->
<!-- dtl:block:TicketServiceMandatory -->
....
<!-- dtl:block:TicketServiceMandatory -->Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Frontend::CustomerTicketViewNew To field order
Thanks mate, I'll test it and let you know.
OTRS 3.3.6 with ITSM 3.3.6 running on CentOS 6.4, PostgreSQL 9.x
[SOLVED] Frontend::CustomerTicketViewNew To field order
It suddenly works!
Forgot to move service mandatory field and that what caused the issue before.
Forgot to move service mandatory field and that what caused the issue before.
OTRS 3.3.6 with ITSM 3.3.6 running on CentOS 6.4, PostgreSQL 9.x