configure stats to show ticket movement (queue to queue)
Moderator: crythias
-
pluwum
- Znuny newbie
- Posts: 33
- Joined: 23 Oct 2012, 16:36
- Znuny Version: 3.1.6
- Real Name: patrick
- Company: muk
configure stats to show ticket movement (queue to queue)
Hello, how can i configure stats to show ticket movement between queues?
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: configure stats to show ticket movement (queue to queue)
viewtopic.php?f=53&t=14242
you can get some hints and change state to queue ... You'll want to know the ID for QueueUpdate, but I think the rest of the information is analogous or updateable for your purposes.
you can get some hints and change state to queue ... You'll want to know the ID for QueueUpdate, but I think the rest of the information is analogous or updateable for your purposes.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask