[SOLVED] Redirect to Group Management Interface

[tmoore82]

We've decided as a general policy in our organization that we will only associate Agents with Roles rather than directly associating them with Groups. I understand this is the recommended practice by OTRS anyway. However, whenever I create a new Group, OTRS redirects to the "Manage Agents-Groups Relations" interface. Is there a way to change this so it just redirects back to the list of Groups?

[jojo]

deactivate Agents-Groups in sysconfig

[tmoore82]

Thanks for the suggestion jojo. Maybe I'm missing something. Based on the OTRS documentation (http://doc.otrs.org/3.1/en/html/adminar ... roles.html), I have already deactivated Agents-Groups by going to Framework -> Frontend::Admin::ModuleRegistration. There's a setting in there for Frontend::Module###AdminUserGroup. I turned that off. It removes the link to associate Agents with Groups from the Admin interface, but when I create a group, I still automatically redirected to the Agents-Groups relationship management interface automatically. Is there another setting I'm missing?

[jojo]

it should redirect to the Group - Role Screen

[tmoore82]

Just double-checked again, and it's redirecting to the Group - Role screen now. Is it possible it didn't reset everything until a cache refresh or something like that? I'm used to OTRS responding to configuration changes much quicker.