OTRS 3.3.1 using ACL to hide/show dynamicfield text

[nycjr]

I am using OTRS 3.3.1 and i need ACL to hide/show dynamicfield text in the new ticket screen that the customer sees, depending on the queue they choose.

I created dynamic fields(text box)

BackoutPlan
ImpactAnalysis
TestingPlan

I need them to only appear for one queue. Is this possible?

I was able to have them appear on the ticket by adding them

Ticket::Frontend::CustomerTicketMessage###DynamicField

Any help on setting up the ACL to hide/show based on the Queue would be much appreciated.

[jojo]

this is not possible out of the box

[nycjr]

Could I use ACL to show/hide dynamicfield according to ticket type then?

[jojo]

you can not use ACLs to show/hide fields in the Core OTRS. This requires some additional module, which is exclusively for support customers

[yuri0001]

Hi!
nycjr - try to see here - viewtopic.php?f=60&t=8032 - may be it help you.

[nycjr]

Hi!
nycjr - try to see here - viewtopic.php?f=60&t=8032 - may be it help you.

After trial and error, I finally made it work. Thank you for your help.

[danny0312]

Hi!
nycjr - try to see here - viewtopic.php?f=60&t=8032 - may be it help you.

After trial and error, I finally made it work. Thank you for your help.

Were you able to actually hide the fields associated with queue or you just hiding its values?

[crythias]

viewtopic.php?f=60&t=24116 will hide fields when selecting queues.