OTRS response
Moderator: crythias
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aferrer
- Znuny newbie
- Posts: 4
- Joined: 28 Jan 2014, 10:48
- Znuny Version: OTRS 3.3
- Real Name: adrienne Ferrer
- Company: Zamperla Asia Pacific
OTRS response
I install OTRS 3.3 and configured the email. I test sending ticket email but then when they reply it generates another ticket number. Where can I fix this? Please help. Thanks!!
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crythias
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Re: OTRS response
this shouldn't happen. Can you explain in better terms who "they" are and how "they" reply to a ticket that has a ticket number in the subject that it either creates a new ticket or replies with a completely different ticket number?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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aferrer
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- Znuny Version: OTRS 3.3
- Real Name: adrienne Ferrer
- Company: Zamperla Asia Pacific
Re: OTRS response
what I mean is I tried sending email tickets to 1 email address, it has its ticket number, but when the user of the email address where I sent the ticket reply it has different ticket number.. I am confused because it should have the same ticket number includes in its history.. Thanks for your response.
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crythias
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Re: OTRS response
Describe exact steps to reproduce your experience.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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aferrer
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- Znuny Version: OTRS 3.3
- Real Name: adrienne Ferrer
- Company: Zamperla Asia Pacific
Re: OTRS response
I install OTRS 3.3 on my windows 7 pro PC. then I send sample email ticket to my colleague . he tried to reply but it says that It is not possible to reply to root@localhost.. so I change it. I create new email address that I can use as replacement for root@localhost. I changed it and log in using that account. then that's the time I send another email ticket to my colleague and he replied. as I receive his email and there is new ticket number attached on his reply. I really don't understand why it has different ticket number. Is this some kind of settings needs to configure correctly?
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crythias
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Re: OTRS response
*HOW* do you do this? What buttons do you press?aferrer wrote:then I send sample email ticket to my colleague
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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aferrer
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- Joined: 28 Jan 2014, 10:48
- Znuny Version: OTRS 3.3
- Real Name: adrienne Ferrer
- Company: Zamperla Asia Pacific
Re: OTRS response
I just click Tickets then the new email ticket..
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crythias
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Re: OTRS response
No, you have to create an appropriate email address (Admin, email addresses) and assign it to the queeusaferrer wrote:e tried to reply but it says that It is not possible to reply to root@localhost.. so I change it. I create new email address that I can use as replacement for root@localhost. I changed it and log in using that account
What do the logs say regarding this?aferrer wrote:I send another email ticket to my colleague and he replied. as I receive his email and there is new ticket number attached on his reply.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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