Problem with notifications

Moderator: crythias

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mic
Znuny newbie
Posts: 10
Joined: 07 Feb 2014, 10:47
Znuny Version: 6.0.30
Real Name: Michael

Problem with notifications

Post by mic »

Hello.

This is my beginnings with OTRS system but I want to learn it. So sorry if my question is obvious for you...

I have a problem with messages. When operator send a new message from ticket then customer receive our answer. But operator does not receive messages from system when a new ticket is assigned to him, new actions occured in ticket, etc...

In system log I see:
Fri Feb 7 10:08:17 2014 notice OTRS-CGI-10 POP3: Fetched 1 email(s) from otrs@xxx.pl/mediarecovery.
Fri Feb 7 10:08:17 2014 notice OTRS-CGI-10 FollowUp Article to Ticket [2014020710000028] created (TicketID=5, ArticleID=25). ,
Fri Feb 7 10:08:17 2014 info OTRS-CGI-10 Error sending message
Fri Feb 7 10:08:17 2014 error OTRS-CGI-10 Can't send message: 553Go ahead...
Fri Feb 7 09:57:16 2014 notice OTRS-CGI-10 Sent email to 'test2@xxx.pl,' from 'OTRS System <otrs@xxx.pl>'. HistoryType => SendAnswer, Subject => Re: [Ticket#2014020710000028] TEST;
Fri Feb 7 09:53:31 2014 notice OTRS-CGI-10 Sent email to 'mxxxx@gmail.com,' from 'OTRS System <otrs@xxx.pl>'.

I don't know where I have to set this up :(
Thanks in advance!
BR, Michael.
crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Problem with notifications

Post by crythias »

Agent preferences Yes, Queue highlighted in my queues.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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mic
Znuny newbie
Posts: 10
Joined: 07 Feb 2014, 10:47
Znuny Version: 6.0.30
Real Name: Michael

Re: Problem with notifications

Post by mic »

Hi.

Thanks for your answer.
Could you tell me more details about what you wrote ?

Thank you in advance.
BR, Michael.

-----edit-----

OK, I know what are you talking about :)
Its configures already but notifications still doesn't work :( system can send Emails but no notifications and I really dont know why :(

in system log:
Thu Feb 13 09:41:20 2014 notice OTRS-CGI-10 Sent agent 'OwnerUpdate' notification to 'ZZZZZZ@gmail.com'.
Thu Feb 13 09:41:20 2014 info OTRS-CGI-10 Error sending message
Thu Feb 13 09:41:19 2014 error OTRS-CGI-10 Can't send message: 553Go ahead...

Any help ? please...
Michael.
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Problem with notifications

Post by crythias »

Syconfig, Notification Sender
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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