ticket move show tree selection on dropdown

[MatjazBF]

When moving tickets to other queue there are two options.
1. to use drop down menue in ticket zoom view
2. to use link in ticket zoom view

The thing is that when using the link option ... it is possible to use tree selection.

Is it possible to implement this tree selection when using drop down?

BR M

[schulmann]

When moving tickets to other queue there are two options.
1. to use drop down menue in ticket zoom view
2. to use link in ticket zoom view

The thing is that when using the link option ... it is possible to use tree selection.

Is it possible to implement this tree selection when using drop down?

The link button in AgentTicketZoom does not move a ticket into another queue.

[MatjazBF]

@Schulmann
Link button? there is a button Queue (it used to be change queue)

[schulmann]

@Schulmann
Link button? there is a button Queue (it used to be change queue)

Sorry but I don't understand.
Could you please tell me where I can find this button Queue in the image below?

otrs.jpeg

[wurzel]

Hi,

you can change the Queue Move behaviour
- Dropdown
- Window

In the screenshot there is the dropdown.
check sysconfig options for this Action.

Flo

[MatjazBF]

Hi,

you can change the Queue Move behaviour
- Dropdown
- Window

In the screenshot there is the dropdown.
check sysconfig options for this Action.

Flo

Thanks for all the recomendations ... those are the two options I'm talking about. The problem is that if we use the dropdown there is no tree selection available.

If I use the link - so that when moving a ticket, a new window is opened ... I can use tree selection by clicking an icon next to drop down menu.


If I use the drop down menu there is no tree selection - so I can't collapse folder structure of queues.