Add a new field in the new ticket creation form.

[Mahesh]

Hi,

First of all thanks to all for the resolution on my earlier question.

Now I want some changes in the "otrs/customer.pl?Action=CustomerTicketMessage" form.

There are options where my customers can choose "Type" / "To" / "Service" / "SLA" etc. I want to add 1 more field here.
Refer screenshot for exact requirement.

Is it possible ?

Thanks
Mahesh

[crythias]

Yes. It requires modification of the template, and explicit placement of all enabled DynamicFields per the template's hints.

[Mahesh]

Many Thanks crythias ..... Can you please guide me the steps or some document ....

[yuri0001]

Hi1
About Dynamic fields you can read in admin manual.
About placing dynamic fields - see commented examples at the end of CustomerTicketMessage.dtl. Usually enabled in Sysconfig dynamic fields displayed as block of fields. In example at the end file you can see how to display separate dynamic field in needed order. Using this example you can place each individual field in needed place in input form.

[xax0]

That's the way I overcome this:

viewtopic.php?f=62&t=23589

You can add new field by first adding it in Dynamic Fields > Article > Free Text. Then use the dynamic field key to add it to SysConfig > Ticket > Frontend::Customer::Ticket::ViewNew.

Then use the link above to change the appearance order.

[Mahesh]

I am unable to find "Dynamic Fields" where is this TAB ????????//

[crythias]

TAB = Admin
There is a furnished manual that can help.

[Mahesh]

Already checked the "Dynamic Fields" option is missing. Refer screenshot.

[crythias]

Mahesh, what version of OTRS are you using? What OS?

[Mahesh]

Hi.

OTRS version is --- otrs-3.0.8-01
OS version is --- Red Hat Enterprise Linux Server release 5.4 (Tikanga)

[yuri0001]

Hi!
In OTRS versions before 3.1.x there where FreeText & FreeTime fields. See manual about using it, or upgrade your system on new version 3.3.4.
In new versions FreeText/Time fields replaced with Dynamic fields - it's more powerfull and flexible feature for custom fields.

[xax0]

Hi.

OTRS version is --- otrs-3.0.8-01
OS version is --- Red Hat Enterprise Linux Server release 5.4 (Tikanga)

That explains it clearly. Upgrade as advised, and then carry on with customization. running the latest version makes sure you are taking the most out of the system, as they are adding more feature add-ons to the core framework.
Also, please include in your signature the OTRS version, OS and DB. This will give brief information to the people who are trying to help you.

[Mahesh]

Thanks I was able to do it successfully ... Cheers ........