Postmaster filter 100 characters limit

[MatjazBF]

Hi!

I'm trying to implement some complex regular expressions to automatically deliver emails to queues but in the PostMaster Filter Management the Filter condition value is limited to 100 characters.

Can this number be extended and how?
Thanks

[MatjazBF]

found the solution ... edit the Kernel/Output/HTML/Standard/AdminPostMasterFilter.dtl


will do the tests tomorrow if it is working and report back

[crythias]

I'm trying to implement some complex regular expressions to automatically deliver emails to queues

Don't use customer based queues, btw.

[MatjazBF]

Don't use customer based queues, btw.

We are using multiple (>20) incoming addresses on one OTRS system and when customers send one mail with two email addresses in to or cc (both one the same OTRS) I plan to catch those emails and put them in special queue where agents can then split them.

If anyone has a better idea how to handle those emails you are welcome.

[crythias]

You actually want to make two tickets?

If you want them to make multiple tickets, pop3 multiple boxes. If you want one ticket, alias one box. (At least, this seems to make sense as I write it...)

[MatjazBF]

You actually want to make two tickets?

If you want them to make multiple tickets, pop3 multiple boxes. If you want one ticket, alias one box. (At least, this seems to make sense as I write it...)

I'm affraid multiple mailboxes won't work. It is true that emails sent to different mailboxes will produce two emails and two tickets.
But the problem with filtering remains ... Still both filters (for first to and second TO value) would match both emails, because both emails / tickets have the same values in To.

[crythias]

But the problem with filtering remains ... Still both filters (for first to and second TO value) would match both emails, because both emails / tickets have the same values in To.

The "but" in this case is that PostMaster Mailboxes can sort by "To" without PostMasterFilters OR be dedicated to a single queue.