[Customer User] option on New * ticket

[unirisc]

Hi,

Since this is my first post, I would first like to congratulate the developers for such an awesome piece of software. OTRS really rocks !
Then, I would like to apologize for the following (stupid) question :

How can I make the [Customer User] option available to all agents ?

Having admin rights, I can see and use it on New phone and New email ticket screens, but my colleagues that are not in the admin group don't have this option.

I've already spent a lot of time going through SysConfig and browsing the forum, without success unfortunately. Hence this message in a bottle.

Background :
Our agents support (service) users from various companies and we don't currently have a database holding this information.
Whenever one of these users calls for the first time, the agent should be able to create a new Customer User and link her/him to preexisting services, and then create the ticket.

Thanks a lot in advance for your help !

[crythias]

Version of OTRS?
Location of link when you can see it?
Screenshot of placement when you can see it?

Code: Select all

    my $OptionCustomer = $Self->{LayoutObject}->Permission(
        Action => 'AdminCustomerUser',
        Type   => 'rw',
    );

Basically, users that have rw for AdminCustomerUser should be able to see the link.

[unirisc]

Hello Crythias,

Thank you so much for your answer !
You put me on the way.
=> Agents need to be part of the Users group for this option to be displayed.

Sorry for not having provided our OTRS version. I've put it in my signature now : 3.3.3
And the option is displayed on the New phone ticket and New email ticket screens. My subject line was indeed not very clear.

Thanks again.