Customization the files in the OTRS

[williamrobert1983]

Hi all,

Currently, we are running OTRS-3.3.2 versions.

I have to do some customization in the code for the particular files in the otrs. please check the below root path.

EX:

1. /otrs/Kernal/System/Ticket.pm

2. /otrs/Kernal/Module/AgentTicketPhone.pm

3. /otrs/Kernal/Output/Standard/AgentTicketPhone.dtl and some other .dtl files

I just want know that can copy the particular files and put into the /otrs/Custom/

Because, currently we are doing some customization in the existing OTRS files.

Please advice me!

Thanks,
William

[crythias]

Yes, but if you are asking the question, no for you.

[williamrobert1983]

can you please explain me how to use Custom folder? Because, i have not use custom folder.

[crythias]

https://github.com/OTRS/otrs/tree/rel-3_3/Custom

[williamrobert1983]

Hi,

I just added error log line in the /Kernal/System/Ticket.pm file. I got below error message.

Error Message: Module Kernel/System/Ticket.pm not found/could not be loaded!

I had backup the Ticket.pm file and replaced again. But , still i am getting the above error message

I have attached screen shot page for Ticket.pm file.

Please advice me how to solve this issue asap.

Thanks,
William

[crythias]

restart apache. Also, don't do dev on production.

[williamrobert1983]

OK crythias..thanks for your reply. Its working now...