Auto fill in dynamic fields

[Varsas]

Hi.

Sorry if this has been answered, I did do a search but couldn't see anything.

I am using OTRS 1.1.11

When an external customer phones up we have to look them up in a separate database. I don't have direct access to this database as it has to be kept secure. I do have access to the webpage that accesses the database, so could modify that, write queries or whatever.

When we have looked up a customer and then fixed their issue we use OTRS to record the ticket (this is not our main use of OTRS, just something extra we use it for). This generally works very well, I have created a dynamic template, and edited one of the nav bar buttons to create a ticket with some of the fields (queue, from, etc) filled in. The link looks like this:

http://otrs.ssvc.com/otrs/index.pl?Acti ... ||Sat%20TV

This works quite well however I would like to be able to pass the individual customer details (e.g. 'name') into the dynamic fields in this template.

Any suggestions?

the easiest way would seem to be to build up a URL in the customer lookup page to link to OTRS, you'd have a problem with the session ID but that's not too bad. The problem I have is that I don't know how to fill in dynamic fields. I've tried adding:

&SATTVName=test &SATTVName="test" &24=test (where 24 is the field ID) &OTRS_TICKET_DynamicField_SATTVname="123"

and other obvious things to the URL but this doesn't work. Anyone know what syntax I should use or is this not possible?

Any other suggestions as to how I could do this? Can I write a put command on the website to create a ticket or something?

Thanks in advance!