Add "customer city" column to the customer interface

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napster
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Joined: 13 Jan 2014, 17:34
Znuny Version: 3.3.3
Real Name: Kevin Loos
Company: Axentys

Add "customer city" column to the customer interface

Post by napster »

Hi,

I'd like to add a new column with the city of a customer to the ticketoverview in customer interface.

I did it for timeUnit but i can't find how to modify customerTicketOverview.pm to do it for the city :/

I'm running OTRS 3.3.3 on windows server 2008

Thanks ! :)
crythias
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Re: Add "customer city" column to the customer interface

Post by crythias »

You want to tell the customer what city the customer is in?
Unless it's a DynamicField, Customer information isn't attached to the ticket. Only customer login and customer_id.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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