Postmaster Mail Account Problem!

[irba]

Hello,

I'm having some trouble configuring a new postmaster mail account.
We have one already and it is working fine, but we need another account. I tried configuring it using both IMAP and POP but it doesn't fetch and generates the following error:

IMAPTLS: Can't connect to mail server.
or
POP3TLS: Auth for user failed

OTRS is able to ping the mail server . If I see the Error details, there is a Remote Address listed there, which OTRS is not able to ping. Whose address is that?
Does anyone have any idea what might be causing the problem?

[crythias]

Errors are reported from the mail server.

[irba]

Code: Select all

		
From: ******** (Cron Daemon)
To: *********
Subject: Cron <*****> /opt/otrs/bin/otrs.PostMasterMailbox.pl >> /dev/null
Content-Type: text/plain; charset=UTF-8
Auto-Submitted: auto-generated
X-Cron-Env: <LANG=en_US.UTF-8>
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/root>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=root>
X-Cron-Env: <USER=root>
Message-Id: <20140318073504.86A222404CD@*******>
Date: Tue, 18 Mar 2014 08:35:04 +0100 (CET)

ERROR: OTRS-otrs.PostMasterMailbox.pl-11 Perl: 5.10.1 OS: linux Time: Tue Mar 18 08:35:04 2014

 Message: IMAPTLS: Can't connect to[i] domain_name[/i]: Unable to connect to [i]domain_name[/i]:


 Traceback (9038):
   Module: Kernel::System::MailAccount::IMAPTLS::_Fetch (OTRS 3.3.3) Line: 120
   Module: Kernel::System::MailAccount::IMAPTLS::Fetch (OTRS 3.3.3) Line: 72
   Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.3) Line: 427
   Module: main::Fetch (unknown version) Line: 177
   Module: /opt/otrs/bin/otrs.PostMasterMailbox.pl (unknown version) Line: 90

I have replaced some names with * for privacy reasons.

Also, referring to the error message generated from IMAPTLS.pm :

Code: Select all

  # connect to host
    my $IMAPObject = Mail::IMAPClient->new(
        Server   => $Param{Host},
        User     => $Param{Login},
        Password => $Param{Password},
        Starttls => [ SSL_verify_mode => 0 ],
        Debug    => $Param{Debug},
        Uid      => 1,

        # see bug#8791: needed for some Microsoft Exchange backends
        Ignoresizeerrors => 1,
    );

    if ( !$IMAPObject ) {
        return ( Successful => 0, Message => "IMAPTLS: Can't connect to $Param{Host}: $@\n" );
    }

    return (
        Successful => 1,
        IMAPObject => $IMAPObject,
    );
}

Still I'm not able to find out where's the problem

[irba]

Also this is the complete error I receive:

Code: Select all

Backend ERROR: OTRS-CGI-11 Perl: 5.10.1 OS: linux Time: Tue Mar 18 13:34:09 2014 Message: IMAPTLS: Can't connect to [i]domain_name[/i]: Unable to connect to [i]domain_name[/i]: RemoteAddress: *.*.*.* RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=5;ChallengeToken=5fORNgaMkq8Q3NED8bOrmvqt9UU9FiM3; Traceback (5591): Module: Kernel::System::MailAccount::IMAPTLS::_Fetch (OTRS 3.3.3) Line: 120 Module: Kernel::System::MailAccount::IMAPTLS::Fetch (OTRS 3.3.3) Line: 72 Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.3) Line: 427 Module: Kernel::Modules::AdminMailAccount::Run (OTRS 3.3.3) Line: 64 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.3) Line: 863 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

is the Remote Address listed above the address of mail server?