Hi guys,
I was just wondering if it would be possible to change the ownership of an existing tickets previously belonged to an agent to the same agent just with different username. Our domain was changed and since it is authenticating via AD and pulling UPN name, now in order to log in I need to use new domain which creates a new user. Is it possible to sync previously owned ticket to an agent with new username? THanks!!!
Reassign old ticket to a new (old) agent username
Moderator: crythias
Reassign old ticket to a new (old) agent username
Version: OTRS & ITSM 3.3.8
OS: Windows Server 2012
DB: MS SQL 2012
Web Server: IIS 8
OS: Windows Server 2012
DB: MS SQL 2012
Web Server: IIS 8
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crythias
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- Joined: 04 May 2010, 18:38
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Re: Reassign old ticket to a new (old) agent username
Generic Agent?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Reassign old ticket to a new (old) agent username
I will give it a try, thankscrythias wrote:Generic Agent?
Version: OTRS & ITSM 3.3.8
OS: Windows Server 2012
DB: MS SQL 2012
Web Server: IIS 8
OS: Windows Server 2012
DB: MS SQL 2012
Web Server: IIS 8