Admin privilleeges lost

Moderator: crythias

Locked
blazeclan
Znuny newbie
Posts: 4
Joined: 10 Mar 2014, 08:22
Znuny Version: 3.3.5
Real Name: blazeclan
Company: blazeclan

Admin privilleeges lost

Post by blazeclan »

Seems I have lost my admin privilleges for root user. I am unable to see admin tab or carry out any admin activities.
Please help how to resolve this.
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Admin privilleeges lost

Post by RStraub »

Try to execute this script:
[Path-to-OTRS]/bin/otrs.AddUser2Group.pl -g groupname -u username -p rw|ro
where groupname should be admin.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
blazeclan
Znuny newbie
Posts: 4
Joined: 10 Mar 2014, 08:22
Znuny Version: 3.3.5
Real Name: blazeclan
Company: blazeclan

Re: Admin privilleeges lost

Post by blazeclan »

RStraub wrote:Try to execute this script:
[Path-to-OTRS]/bin/otrs.AddUser2Group.pl -g groupname -u username -p rw|ro
where groupname should be admin.
Thanks a ton :D You saved my day.

Was fiddling over available commands and usage, do let me know if you have any good resources related with otrs command line.
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Admin privilleeges lost

Post by crythias »

bin/otrs._________.pl --help
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Locked