Hi,
I am using otrs 3.3.4. and I am facing a problem with services. In search window on customer portal under services all the services are visible, while there should be only those services that are assigned to that customer. How could it be done?
Thanks
Gunjan
Problem with services in search window of customer portal
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Re: Problem with services in search window of customer porta
Why would you think this? Are they blocked from the customer by ACL?Gunjan wrote:there should be only those services that are assigned to that customer.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Problem with services in search window of customer porta
Actually, I have assigned some customer IDs to some services and they are different than each other. Everything is perfect like on New ticket, you would see only the services that have assigned to that customer etc. but When I go to search window on Customer portal, it shows all the services under service block. I just want to modify this. I want that customer can only search for the services that are assigned to him. for e.g : there are customers A,B,C and services X,Y,Z.
customer A has services X,Y. so on search page on customer portal, only X,Y should be visible for customer A. Please tell me a solution if possible.
customer A has services X,Y. so on search page on customer portal, only X,Y should be visible for customer A. Please tell me a solution if possible.
Re: Problem with services in search window of customer porta
Is there any solution to do this??