default next step: Open at outgoing call

Moderator: crythias

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nukeaut
Znuny newbie
Posts: 49
Joined: 12 Apr 2013, 12:35
Znuny Version: OTRS 3.2

default next step: Open at outgoing call

Post by nukeaut »

hi,

where can I change the default entry at "outgoing call" next step: "successfully closed" to "open" ?
should be the same like at "incoming call"
crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: default next step: Open at outgoing call

Post by crythias »

SysConfig
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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