Unable to get Ticket creation notifications for Agents

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blazeclan
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Unable to get Ticket creation notifications for Agents

Post by blazeclan »

Unable to recieve ticket creation notifications for agents.
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mathiask
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Re: Unable to get Ticket creation notifications for Agents

Post by mathiask »

Maybe it's the same problem as mine. I'm still looking for a solution though. viewtopic.php?f=62&t=24643
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crythias
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Re: Unable to get Ticket creation notifications for Agents

Post by crythias »

maybe it is the same, maybe it isn't. This is not the most actionable topic ever, that is for sure.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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blazeclan
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Re: Unable to get Ticket creation notifications for Agents

Post by blazeclan »

OTRS-otrs.GenericAgent.pl-19 Run GenericAgent Job 'trigger escalation events' from config file.
OTRS-otrs.GenericAgent.pl-19 Use module (Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket (2014032019000021/282).
OTRS-otrs.GenericAgent.pl-19 Run GenericAgent Job 'send escalation notifications' from config file.
OTRS-otrs.GenericAgent.pl-19 Use module (Kernel::System::GenericAgent::TriggerEscalationStartEvents) for Ticket (2014032019000021/282).
OTRS-otrs.GenericAgent.pl-19 Run GenericAgent Job 'trigger escalation events' from config file.
OTRS-otrs.GenericAgent.pl-19 Use module (Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket (2014032019000021/282).
OTRS-otrs.GenericAgent.pl-19 Run GenericAgent Job 'send escalation notifications' from config file.
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crythias
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Re: Unable to get Ticket creation notifications for Agents

Post by crythias »

If you received a ticket exactly as you presented this topic, how would you react, personally and toward your customer?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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