change "From" entry for incoming call

Moderator: crythias

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nukeaut
Znuny newbie
Posts: 49
Joined: 12 Apr 2013, 12:35
Znuny Version: OTRS 3.2

change "From" entry for incoming call

Post by nukeaut »

hey,

if I go to "Incoming call" I cannot choose or enter the name of the caller, by default there is entered the email-adress of the ticket-opener..
it would be cool if I can see the callers name at the ticket overview..
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: change "From" entry for incoming call

Post by reneeb »

This would need development...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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