Tickets by location

[ctbfalcon]

I have multiple locations with dedicated support staff. I want to use otrs as a single company wide ticket system.
What are some best-practice ways of segregating tickets by location?

It seems you could do different CIs, queues or location is a 'customer', but im looking for what has worked best for others.

Thanks

[crythias]

I haven't done it myself, but if I were to do so, top level queues being location would be what I'd do, with subqueues for each location as if they were top level queues.

Madrid::Printing <-> group Madrid
Madrid::Plumbing <-> group Madrid
Paris::Printing <-> group Paris
Paris::Plumbing <-> group Paris

and then potentially Regex ACL and/or groups/roles for appropriate Agents or customers per location.
CustomerGroupSupport enabled
CustomerA <-> group Madrid
AgentA <-> group Madrid