Printerror - Error 500

[Rabo]

Good Morning

I've installed OTRS 3.3.6 on Suse 13.1

All works fine, but if I want to Print a Ticket I get the following Error:

Error 500
End of Script output before headers: index.pl

I guess i have to change some restrictions but I don't know where.

Thank you for all the Tips.

Greetings Ralf

[reneeb]

Please have a look at the webserver logfiles. You should find some messages there that helps to find the problem...

[Rabo]

Thank you but the log File has no Inormation for me.

Any other Idea?

Ralf

[crythias]

error 500 is an apache error, so apache error.log should indeed have relevant error.

[Rabo]

Thank you.

You're right, but theres no Informtion about it.

Ralf

[crythias]

well, since /var/log/apache2 (or /var/log/httpd/error.log) says absolutely nothing, there's nothing to fix. The error is made up and the answers don't matter. Also, System Log within OTRS should likely tell you something. maybe even /var/log/syslog or /var/log/messages

run bin/otrs.CheckModules.pl

[Rabo]

Thank you

Here are 2 Lines from error.log

Maybe it helps.

[Fri Apr 25 14:08:26.238914 2014] [cgi:error] [pid 22027] [client 192.168.1.5:52471] AH01215: [Fri Apr 25 14:08:26 2014] index.pl: cannot find font '' ... at /usr/lib/perl5/vendor_perl/5.18.1/PDF/API2/Resource/CIDFont/TrueType/FontFile.pm line 424., referer: http://www.help.de/otrs/index.pl?Action ... cketID=579
[Fri Apr 25 14:08:26.249201 2014] [cgi:error] [pid 22027] [client 198.168.1.5:52471] End of script output before headers: index.pl, referer: http://www.help.de/otrs/index.pl?Action ... cketID=579

In File on 424 is

die "cannot find font '$file' ..." unless(-f $file);
my $font=Font::TTF::Font->open($file);
$data->{obj}=$font;



Thank you

[crythias]

A cursory search on this indicates that it means what it says on the box.

http://lists.otrs.org/pipermail/otrs/20 ... 35579.html
Files/ZZZAAuto.pm:$Self->{'PDF::TTFontFile'}->{'Monospaced'} = 'DejaVuSansMono.ttf';
Files/ZZZAAuto.pm:$Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} = 'DejaVuSans-BoldOblique.ttf';
Files/ZZZAAuto.pm:$Self->{'PDF::TTFontFile'}->{'ProportionalBold'} = 'DejaVuSans-Bold.ttf';
Files/ZZZAAuto.pm:$Self->{'PDF::TTFontFile'}->{'Proportional'} = 'DejaVuSans.ttf';

[Rabo]

Thank you! IT works.

Ralf