crythias wrote:There is a difference in Config.pm between 3.2 and 3.3
$Self->{'DatabaseHost'} = 'localhost';
# Database
# (The database name.)
$Self->{'Database'} = 'otrs';
# DatabaseUser
# (The database user.)
$Self->{'DatabaseUser'} = 'otrs';
Thanks for your help, it works.
but i still have a problem after upgrading otrs to 3.3, i need to install ITSM & other packages. especially for ITSM it took too much long time in processing i don't know why
after i finished all the installation i did a test to make sure this version works fine.
unforturnately when i created a ticket for test system showed that...
Code: Select all
, SQL: 'INSERT INTO article (ticket_id, article_type_id, article_sender_type_id,[..]
it seems like my database didn't works fine. but i cope all the data from old one to the new one as the article said and ran the .sql files as well
why is that?