different queues

[teetones]

How do i implement this:

when a customer chooses a queue, the values on the Subject & Text fields change to reflect the queue selected?

using otrs 3.3.4 linux

[RStraub]

Navigate to the AgentTicketPhone (or Mail) .dtl and find the refresh line of the queue:

Code: Select all

 $('#Dest').bind('change', function (Event)

After the Core.AJAX.FOrmUpdate (but before the end of the script tag) add something along these lines:

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 case "5\|\|Development":
        if ($('#Subject').val()) {}else{
              $('#Template_Development').submit();
        }
    break;
    default:
        break;
    }

Then use the templating mechanism at the end of the file to pre-fill values on subject and text, e.g.

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<form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" id="Template_Development">
    <input type="hidden" name="Action" value="$Env{"Action"}"/>
    <input type="hidden" name="Subaction" value="StoreNew"/>
    <input type="hidden" name="CustomerUser" value="CustomerLogin"/>
    <input type="hidden" name="TypeID" value="7"/>
    <input type="hidden" name="ExpandCustomerName" value="2"/>
    <input type="hidden" name="Subject" value="Prefilled Subject"/>
    <input type="hidden" name="Body" value="Prefilled Text"/>
    <input type="hidden" name="ServiceID" value="3"/>
</form>

Implementation derived from this post (read it, helpful information):
viewtopic.php?f=60&t=8032

[teetones]

Thanks for you relpy.would this work on the CustomerTicketMessage.dlt file?

[crythias]

would this work...

Try it and ask a different question.

[teetones]

Crythias

Tried to do this on the CustomerTicketMessage.dtl but couldnt get it to work. Can you assist me please

[crythias]

Can you assist me please

Certainly that's a different question.

couldnt get it to work

I would assume something of the sort or you wouldn't ask the question. Ask a better one. Like, what did you try? Did you get any error messages? What do you expect to happen? What did happen?