[Solved] Extend the Customer Information Widget with [..]

[RStraub]

Hello!

As there is no way (without a feature add-on) to link CIs with a customercompany, we are trying this approach:
1) Using the package "ITSM-CIAttributeCollection" we extended the CI Class Definition with a field of the type 'CIACCustomerCompany' (allows us search the customer database)
2) Add a link to the customer information which will execute a search over all CIs (of a given class) that contain the current customercompany.

Widget_Example.PNG

This link is currently hardcoded in the AgentCustomerTableView.dtl and looks like this:

Code: Select all

index.pl?Action=AgentITSMConfigItemSearch&Subaction=Search&ClassID=26&SearchDialog=1&EmptySearch=&Profile=last-search&ProfileName=&CustomerUserCompany=*CompanyName*&AttributeOrig=Number&PreviousVersionSearch=1&ResultForm=Normal

So my question then is: How can I make this link dynamic, such that CustomerUserCompany is replaced with the current Company?

Best Regards,
Rolf Straub

[RStraub]

Another approach which might be "cleaner". I wrote a custom.xml file to Kernel/Config/Files and copied this block into it (derived from the XING item, thus the xing.css leftovers):

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<otrs_config version="1.0" init="Framework">
    <ConfigItem Name="Frontend::CustomerUser::Item###4-LinkedCIs" Required="0" Valid="0">
        <Description Translatable="1">Defines a customer item, which generates a hyperlink to a search-result containing all CIs that are linked with this customer.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::CustomerUserGeneric</Item>
                <Item Key="Required">UserFirstname;UserLastname;</Item>
                <Item Key="Attributes">CustomerUserCompany;</Item>
                <Item Key="CSS">Core.Agent.CustomerUser.Xing.css</Item>
                <Item Key="CSSClass">Xing</Item>
                <Item Key="Target">_blank</Item>
                <Item Key="Text">CustomSearch (CIs)</Item>
                <Item Key="URL">index.pl?Action=AgentITSMConfigItemSearch&Subaction=Search&ClassID=26&SearchDialog=1&EmptySearch=&Profile=last-search&ProfileName=&AttributeOrig=Number&PreviousVersionSearch=1&ResultForm=Normal&CustomerUserCompany=</Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>

The link properly shows up and is clickable, but the attribute "CustomerUserCompany" is not appended to the URL.

Is that attribute name not accessible or just a wrong name? Maybe I need to call a different module? Does anyone have an idea on how to get the CustomerUserCompany - name appended?

Best Regards,
Rolf



EDIT:

Found it in the Defaults.pm, it's called "UserCustomerID". Marking this topic as solved.