TicketFreeText customization

[arcadas]

Hi All! I have a problem with AgentTicketZoom.dtl template. I try use the <!-- dtl:block:TicketFreeText1 --> block, but it does not work. I need it, because I would not like show the other TicketFreeText fields, just one from all. The following code don't display anything.

Code: Select all

<!-- dtl:block:TicketFreeText1 -->
Ticket Free Text 1 works! 
<!-- dtl:block:TicketFreeText1 -->

Have you any solution for this problem?

Thanks!

[MichaelR]

That is not going to work lol.

What are you exactly trying to do?

It will only show TicketFreeText1 if it has been set.

[arcadas]

I would like only show TicketFreeText1 an new box. It has been set (I see in Ticket Information box). I would like display the $QData{"TicketFreeText"} variable, but nothing displayed in the <!-- dtl:block:TicketFreeText1 --> block. I tried displaying just some text in this block, but the text did not displayed. I don't see why not works this block, if I have TicketFreeText1.

Now, I tried add a new block, but this does not work:

AgentTicketZoom.pm

Code: Select all

$Self->{LayoutObject}->Block(
    Name => 'MyTicketFreeText',
    Data => { MyTicketFreeText => '12345' },
);

AgentTicketZoom.dtl

Code: Select all

<!-- dtl:block:MyTicketFreeText -->
MyTicketFreeText: $QData{"MyTicketFreeText"}
<!-- dtl:block:MyTicketFreeText -->

Am I doing something wrong?

[crythias]

You should enable it in Sysconfig where you want to see it.

[arcadas]

I searched in Sysconfig for "AgentTicketZoom", where I would like use it. It find the following three results:

Frontend::Agent::ModuleRegistration
Frontend::Agent::Ticket::MenuModulePre
Frontend::Agent::Ticket::ViewZoom

But I did not see where can I enable a dtl block. I enabled the TicketFreeText1 in Ticket::Frontend::AgentTicketSearch###TicketFreeText, but it did not help.
I red that how can I create and use a block in the manual, but it did not work for me.

This works:

Code: Select all

<!-- dtl:block:TicketFreeText -->
$QData{"TicketFreeText"}
<!-- dtl:block:TicketFreeText -->

But this does not work:

Code: Select all

<!-- dtl:block:TicketFreeText1 -->
$QData{"TicketFreeText1"}
<!-- dtl:block:TicketFreeText1 -->