Postmaster not deleting E-mail when Customer reply to agent

lightwave22 · Post by **lightwave22** » 24 Jul 2011, 00:12

Hello,

I don't know if i am the only one whit that probleme but after fetching the system don't deleted reply e-mail from customer.

when we reply to a customer from OTRS if the client reply back the systeme don't eraese the e-mail and that block the fetching of all e-mail. The only way we can stop that is to go into the mail box an remove the e-mail manually.

any idea?

thank's

Stephane

renee · Post by **renee** » 24 Jul 2011, 11:26

Is it ith every customer reply or just with few ones? When it is a ticket request (no reply, but an email to open a ticket) does it happen too?

lightwave22 · Post by **lightwave22** » 01 Aug 2011, 16:51

Allo Renee,

It's happen with all customer reply, if it is a a enail for open a new ticket everything work find! :-S

lightwave22 · Post by **lightwave22** » 09 Aug 2011, 17:49

No body have any idea, now the problem seems to be with all e-mail?

renee · Post by **renee** » 10 Aug 2011, 09:03

What does the log say?

Znuny Open Source Ticketsystem

Postmaster not deleting E-mail when Customer reply to agent

Postmaster not deleting E-mail when Customer reply to agent

Re: Postmaster not deleting E-mail when Customer reply to ag

Re: Postmaster not deleting E-mail when Customer reply to ag

Re: Postmaster not deleting E-mail when Customer reply to ag

Re: Postmaster not deleting E-mail when Customer reply to ag