OTRS custom notification not trigerring or only once

[Otabutin]

Hello,
We are testing an OTRS 3.0.9 version for company usage.
And I have defined a ticket closure notification to have a mail sent to the customer when the ticket is set 'closed successful' / 'closed unsucessful'.
The customer notification created in 'Notification events' worked one time.
But now it does not work any more for any tickets. And of course the ticket history does not mention the notification.

I try to trace via the DB or application log, but I see no errors.
What can explain that this notification is no more working ?
How can I log the problem ?

Thanks for your help.

[crythias]

If there is no error, it's because it isn't triggered.

It may not be triggered because the Notification (Event) is not valid, or is set too strict in its filter, or you've changed the naming of the filter criteria.

A screenshot of your Event would be helpful in diagnosing the issue.

[Otabutin]

Hello Crythias,

Thank you for your fast answer.

Here is attached my custom notification definition. I am reducing the criteria as much as possible.

I have indicated the subject and body of the mail set also.

Can i log what could prevent the mail from being created ?

Regards,

[crythias]

There is nothing in your 22 byte attachment.

[Otabutin]

Ok sorry, the file was in use and the zip has not been created correctly.

Here is the correct file.

Regards,

[Otabutin]

Hello,
The problem seems linked to specific placeholders. Using this content works systematically :
http://wiki.otrs.org/index.php?title=No ... has_closed

Thanks for your help anyway.

[crythias]

Heh. I wrote that, so you're welcome on any/all counts