Unlock timeout

[mazam]

hi all,
i want to ask about Unlock timeout procedure
i already made queue and i put the unlock timeout 10 minutes
but when i locked ticket by an agent after 10 minutes going no action (no unlock to ticket happened) & i went to unlock ticket by his self ..
any one can answer me please

[Wolfgangf]

per default, the unlock job is running every half hour
so adjust accordingly should solve this

Code: Select all

# cron/unlock - unlock old locked ticket of the OTRS
# $Id: unlock.dist,v 1.10 2009/02/16 20:55:11 tr Exp $
# unlock every hour old locked tickets
35 * * * *  $HOME/bin/UnlockTickets.pl --timeout >> /dev/null