Hi all,
how do I notify agents that a new customer has self-registrated?
Thanks a lot
[SOLVED] Agents notification new customer
Moderator: crythias
[SOLVED] Agents notification new customer
Last edited by giorg on 27 Sep 2011, 15:21, edited 2 times in total.
Re: Agents notification new customer
Out-of-the-box? You cannot. You can, however, use the roc script to trigger a registration and send an email to the system that would send a notification to all agents within this queue. Read the example in the source code for more info
.
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Shawn Beasley
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Contact me per XING
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signature by diginin74, on Flickr
Computers are like air conditioners, when you open windows they are useless.
P.S. (für Leser meiner Deutschtexte) Rechtschreibfehler bitte mit s/.*/$KORREKTUR/ ersetzen.
Re: Agents notification new customer
Hi,
ty for answering. I was more interested in something like this:
http://forums.otrs.org/viewtopic.php?f=37&t=5870
tried to use that code but didnt work, watching the maillog is like ignored... any tip?
Tyvm
ty for answering. I was more interested in something like this:
http://forums.otrs.org/viewtopic.php?f=37&t=5870
tried to use that code but didnt work, watching the maillog is like ignored... any tip?
Tyvm
Re: Agents notification new customer
This will work, I am sure, but is not upgrade safe - FYI. Hope it helps you.
Shawn Beasley
Contact me per XING
Contact me per LinkedIN
OTRS CVS on Ubuntu Stable.
![Image](http://farm7.static.flickr.com/6174/6216880253_3c00e6165e_m.jpg)
signature by diginin74, on Flickr
Computers are like air conditioners, when you open windows they are useless.
P.S. (für Leser meiner Deutschtexte) Rechtschreibfehler bitte mit s/.*/$KORREKTUR/ ersetzen.
Contact me per XING
Contact me per LinkedIN
OTRS CVS on Ubuntu Stable.
![Image](http://farm7.static.flickr.com/6174/6216880253_3c00e6165e_m.jpg)
signature by diginin74, on Flickr
Computers are like air conditioners, when you open windows they are useless.
P.S. (für Leser meiner Deutschtexte) Rechtschreibfehler bitte mit s/.*/$KORREKTUR/ ersetzen.
Re: Agents notification new customer
true, I'll keep that in mind. My problem is I did put that code in InterfaceCustomer.pl, right after the message "New account has been created...". I also modified a little that message to debug, to be sure I was in the right place. In fact I saw the modified message, but the mail did not start, nothing on maillog... just ignored. What am I doing wrong?
ty
ty
Re: [SOLVED] Agents notification new customer
Found the problem, charset was wrong:
LayoutObject->{UserCharset}
instead of
$Self->{LayoutObject}->{UserCharset}
ty.
LayoutObject->{UserCharset}
instead of
$Self->{LayoutObject}->{UserCharset}
ty.