ITSM::ConfigItem::Class, how to add a property

qsdfghj · Post by **qsdfghj** » 30 Sep 2011, 12:44

This has 3 properties by default : Name, Deployment state and Incident state.
How can I add properties myself ?

Lorenzo_Marschall · Post by **Lorenzo_Marschall** » 30 Sep 2011, 15:51

qsdfghj wrote:This has 3 properties by default : Name, Deployment state and Incident state.
How can I add properties myself ?

Your question is not exact. What do you want to do? Add a class?

1. Go to Admin | Config Item => ?Action=AdminITSMConfigItem
to add a class or extend an existing class definition with more fields.

2. Go to Admin | General Catalog => ?Action=AdminGeneralCatalog
to edit or extend values, e.g. for property DeploymentState

hth

haq · Post by **haq** » 24 Jul 2012, 05:10

Hi,
For

Lorenzo_Marschall wrote: 1. Go to Admin | Config Item => ?Action=AdminITSMConfigItem
to add a class or extend an existing class definition with more fields.

I can't edit class definition for 'name', 'deployment state', and 'incident state'. Because it was not here. Can you explain more or give me an idea to change it.
Currently, i can edit others like set default value for 'type' in computer class by put this 'ValueDefault => 123,' in class definition
I want to edit the default value for 'Deployment State' and 'Incident State'.

Thanks for Help

marcinp · Post by **marcinp** » 21 Jan 2013, 00:15

haq wrote: I can't edit class definition for 'name', 'deployment state', and 'incident state'. Because it was not here. Can you explain more or give me an idea to change it.
Currently, i can edit others like set default value for 'type' in computer class by put this 'ValueDefault => 123,' in class definition
I want to edit the default value for 'Deployment State' and 'Incident State'.

Thanks for Help

I'm also interested in how to change those fields.

galindro · Post by **galindro** » 08 Jun 2013, 20:19

I want to know how to edit that fields definition too because I need to hide some of them.

maurelio · Post by **maurelio** » 08 Jun 2013, 23:51

galindro wrote:I want to know how to edit that fields definition too because I need to hide some of them.

Hi Bruno,

I wanna know how to do that too. Please let me knows when you have some progress...

markitowkaoz · Post by **markitowkaoz** » 15 Jul 2016, 14:23

SysConfig > General Catalog > ITSM::ConfigItem::Class > Select the one you want to change

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