[SOLVED] Display priority and not just grey box in QueueView

[denniskn]

Hello,

When I click on Tickets and then in QueueView I click on the queue there are several colums:
Bulk::priority::New Article::TICKET#::AGE::FROM / SUBJECT.......

The Priority is just a Grey box and only when you hover your mouse over it will it tell you the priority, I would like to be able to change that grey box to:
1-color code the box to priority
a-priority 1 = red
priority 2 = yellow
priority 3 = green
or

2-just display the priority name

How can I do this?

Dennis

[crythias]

I look at the URI... AgentTicketQueue seems to be appropriate.
Right-click (in Chrome) on the priority color, Inspect Element ...
I see there's a <td> with Flags Fixed and Flag small and title, and a PriorityID-5
This has to be in the .dtls, which will be in Kernel\Output\HTML\Standard (or your current theme, recommended).

hm. AgentTicketQueue.dtl seems to be not adequate, but AgentTicketOverviewSmall.dtl seems more reasonable. (I see that "S" is selected in the QueueView)

Unfortunately, the priority and unread get generated outside of here, because the code that covers it is:

Code: Select all

<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
                    <td class="$QData{"ClassTable"} Fixed" title="$Text{"$Data{"Title"}"}">
<!-- dtl:block:ContentLargeTicketGenericRowMetaImage -->
                        <div class="$QData{"Class"} Small" title="$Text{"$Data{"Title"}"}">
                            <span class="$QData{"ClassSpan"}">$Text{"$Data{"Title"}"}</span>
                        </div>
<!-- dtl:block:ContentLargeTicketGenericRowMetaImage -->
                    </td>
<!-- dtl:block:ContentLargeTicketGenericRowMeta -->

This unfortunately runs twice -- once for priority and once for new article notification.
This comes from HTML\TicketOverviewSmall.pm

Code: Select all

        my @TicketMetaItems = $Self->{LayoutObject}->TicketMetaItems(
            Ticket => \%Article,
        );
        for my $Item (@TicketMetaItems) {
            $Self->{LayoutObject}->Block(
                Name => 'ContentLargeTicketGenericRowMeta',
                Data => $Item,
            );
            if ($Item) {
                $Self->{LayoutObject}->Block(
                    Name => 'ContentLargeTicketGenericRowMetaImage',
                    Data => $Item,
                );
            }
        }

TicketMetaItems is important. They come from HTML\LayoutTicket.pm

This shows priority and new article.

Code: Select all

    if (1) {
        push @Result, {

            #            Image => $Image,
            Title      => $Param{Ticket}->{Priority},
            Class      => 'Flag', #This is the class of the Priority Div. If it's not Flag, it'll show the text. or you should check css. 
            ClassSpan  => 'PriorityID-' . $Param{Ticket}->{PriorityID},
            ClassTable => 'Flags',
        };
    }

The CSS for this is in otrs/var/httpd/htdocs/skins/Agent/default(or your current skin)/css/Core.default.css around line 450.

Hope this helps. I know it's a bit longwinded, but in case someone wants to know how I find out about things, they might be able to follow along.

[denniskn]

If I go to
/opt/otrs/var/httpd/htdocs/skins/Agent/default/css

and do
vi Core.Default.css

I turn on number ( :set number )

and go to that area I see:

Code: Select all

    420 .MessageBox.Error {
    421     border-color: #A6281C;
    422     background: #F03432;
    423 }
    424
    425 .MessageBox.Error p {
    426     border-color: #F25146;
    427 }
    428
    429 .MessageBox.Error p,
    430 .MessageBox.Error a {
    431     color: #000;
    432 }
    433
    434 .MessageBox.Confirmation {
    435     border-color: #049E35;
    436     background: #1AEE47;
    437 }
    438
    439 .MessageBox.Confirmation p {
    440     border-color: #36F374;
    441 }
    442
    443 .MessageBox.Confirmation p,
    444 .MessageBox.Confirmation a {
    445     color: #044016;
    446 }
    447
    448 /**
    449  * @subsection  Flag
    450  */
    451 .Flag {
    452     background: transparent url(../img/flag_shadow.png) no-repeat scroll 0 0;
    453     height: 18px;
    454     width: 24px;
    455 }
    456
    457 .Flag.Small {
    458     width: 17px;
    459     height: 10px;
    460     background-position: bottom right;
    461 }
    462
    463 .Flag span {
    464     display: block;
    465     height: 16px;
    466     margin-right: 2px;
    467     text-indent: -9999px;
    468     cursor: pointer;
    469     /* set a default color for priorities */
    470     background-color: #cdcdcd;
    471 }
    472
    473 .Flag.Small span {
    474     height: 8px;
    475 }

I am using 3.0.10 am I looking in the wrong area?

[denniskn]

I found it, you were trying to get me to look at the file here:
HTML\LayoutTicket.pm

I was looking at the wrong file. Thanks for the help.


Dennis

[denniskn]

Crythias ,

That worked, on S(small) it is perfect, on M / L it is not but that is ok, now I know where to look and should be able to fix it myself.
You are the Man!



Dennis

[nickyls]

hi!

i want to apply the same strip color as it defined it in priority in the dashboard wigdet..
if you see in pic attached the priority color is blue.so i wanted to apply same blue color to that ticket in Dashboard.