Dashboard doesn't show my tickets

[knischan]

I setup IMAPS, sent an email to the acct I am using. It said finished, the log shows it got the email. I can do a select * from ticket and see tickets in the system:



They show in status view, not queue view. Nothing at all on dashboard, even though they are "new" and not closed.

Unrelated question.. if I wanna wipe the test tickets before I put this in use, can I just delete from tickets, or are there data linked in other places that also needs wiped? Thanks.

[crythias]

Your "MY Queues" are selected/hilighted in preferences.

Use Generic Agent to delete tickets by searching for them and choosing to delete them.

[knischan]

Thanks. Alas, every queue is already highlighted under "My Queues", yet still nothing on the dash. Anything else I can check?

[knischan]

Doh, I got it. Stupid mistake, I had it set to deposit new msgs to "raw" which is in the users group yet my agent wasn't in users. *sigh* Thanks!

PS, not sure what you meant by generic agent for the deletions. You mean the root@localhost account?

[crythias]

http://doc.otrs.org/3.0/en/html/adminar ... agent.html