otrs customisation

dileep0358 · Post by **dileep0358** » 12 Oct 2011, 08:30

dear sir,
after closing a ticket an Email comes for acknowledgement,if user replies, the closed ticket reopened.i want that when user reply after 24 hour ticket should not be reopened bt a new ticket should generate.help me please.

dileep0358 · Post by **dileep0358** » 12 Oct 2011, 10:54

please reply me for the previous question.

dileep0358 · Post by **dileep0358** » 12 Oct 2011, 10:55

dear sir,
after closing a ticket an Email comes for acknowledgement,if user replies, the closed ticket reopened.i want that when user reply after 24 hour ticket should not be reopened bt a new ticket should generate.help me please.

please reply me .will be highly thankfull to you.

jojo · Post by **jojo** » 12 Oct 2011, 10:56

Thats not possible.

It seems that you need commercial support as you expect answers qwuite fast. Have a look at www.otrs.com for paid support

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otrs customisation

otrs customisation

Re: otrs customisation

Re: otrs customisation

Re: otrs customisation