Assign one ticket to multiple queues

bolhuir · Post by **bolhuir** » 21 Oct 2011, 22:44

Is it possible to assign one ticket to multiple queues
I have customers who enter a ticket which applies to multiple queues
How do i deal with that, without giving agents rw rights in other queues where they don't need them

Post by **crythias** » 22 Oct 2011, 03:25

No. One ticket, one queue, one locked agent (generally).

jojo · Post by **jojo** » 22 Oct 2011, 05:48

you can split the ticket or have it run through the queues serialized

Znuny Open Source Ticketsystem

Assign one ticket to multiple queues

Assign one ticket to multiple queues

Re: Assign one ticket to multiple queues

Re: Assign one ticket to multiple queues