Company Tickets

[james_gatt]

Hi,

I have had a customer user set up for a while now where he raises tickets from the customer interface. Today I needed to set up a new customer user account who works in the same company. Now I modified the customer ID (which is in fact the company ID) the same as the other customer - for e.g. (abc001 for both of them). Any new tickets that are raised by one customer can be viewed by the other (so that is OK). However the thing is that there are past tickets which were raised by the initial customer which are not viewable by the other - despite the same customer ID. Is there a way to set them visible to the other customer as well? - these tickets were created before the second customer account was created.

James

[crythias]

Yes. Use Generic Agent to assign the customerID where the customerusername=target customer