Urgent help please: Queue View not loading

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jforrow
Znuny newbie
Posts: 26
Joined: 02 Sep 2010, 16:21
Znuny Version: 3.0.9

Urgent help please: Queue View not loading

Post by jforrow »

We had a power outage this morning that caused the OTRS server to shutdown in a non controlled manner.

I subsequently restarted the server and OTRS seemed OK, I could login, view a ticket etc.

However, when I click on Queue View, my browser window turns white (all otrs banners/menus are gone), and the Browser status bar says "Transferring data from <OTRS servername>..."

Staus view, Escalation view all work fine.

Thanks
Test : OTRS 3.1.12 with ITSM 3.1.7
Prod : OTRS 3.1.12 with ITSM 3.1.7
Both running on Centos 5.7 with Mysql Database
crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Urgent help please: Queue View not loading

Post by crythias »

what about logs? System Log, apache logs, errors...
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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jforrow
Znuny newbie
Posts: 26
Joined: 02 Sep 2010, 16:21
Znuny Version: 3.0.9

SOLVED Urgent help please: Queue View not loading

Post by jforrow »

Logs showed nothing obvious.

I ran myisamchk *.MYI on the OTRS database files and found several corruptions.

I fixed these and the problem seems to be fixed.

Thanks
Test : OTRS 3.1.12 with ITSM 3.1.7
Prod : OTRS 3.1.12 with ITSM 3.1.7
Both running on Centos 5.7 with Mysql Database
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