We had a power outage this morning that caused the OTRS server to shutdown in a non controlled manner.
I subsequently restarted the server and OTRS seemed OK, I could login, view a ticket etc.
However, when I click on Queue View, my browser window turns white (all otrs banners/menus are gone), and the Browser status bar says "Transferring data from <OTRS servername>..."
Staus view, Escalation view all work fine.
Thanks
Urgent help please: Queue View not loading
Moderator: crythias
Urgent help please: Queue View not loading
Test : OTRS 3.1.12 with ITSM 3.1.7
Prod : OTRS 3.1.12 with ITSM 3.1.7
Both running on Centos 5.7 with Mysql Database
Prod : OTRS 3.1.12 with ITSM 3.1.7
Both running on Centos 5.7 with Mysql Database
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Re: Urgent help please: Queue View not loading
what about logs? System Log, apache logs, errors...
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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SOLVED Urgent help please: Queue View not loading
Logs showed nothing obvious.
I ran myisamchk *.MYI on the OTRS database files and found several corruptions.
I fixed these and the problem seems to be fixed.
Thanks
I ran myisamchk *.MYI on the OTRS database files and found several corruptions.
I fixed these and the problem seems to be fixed.
Thanks
Test : OTRS 3.1.12 with ITSM 3.1.7
Prod : OTRS 3.1.12 with ITSM 3.1.7
Both running on Centos 5.7 with Mysql Database
Prod : OTRS 3.1.12 with ITSM 3.1.7
Both running on Centos 5.7 with Mysql Database