Permission Error in various Folders

[AlexG]

Hello,

since this Morning I get the following Error every time I send an Email into OTRS.
The mail doesn't appear in OTRS.
I haven't changed anything since Friday (Friday everything worked fine.).
The mail got into the Server via an exchange, then this problem appears:
(Sorry for my bad english)

And of course I have used OTRS_HOME/bin/otrs.SetPermissions.pl.

Thu Nov 17 13:30:30 2011 notice OTRS-otrs.PostMaster.pl-10 Can't create /opt/otrs/var/article/check_permissions_4512: Permission denied, Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !
Thu Nov 17 13:30:00 2011 error OTRS-otrs.PostMaster.pl-10 Error: Can't create /opt/otrs/var/article/check_permissions_4479: Permission denied
Thu Nov 17 13:30:00 2011 notice OTRS-otrs.PostMaster.pl-10 Can't create /opt/otrs/var/article/check_permissions_4479: Permission denied, Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !
Thu Nov 17 13:25:30 2011 error OTRS-otrs.PostMaster.pl-10 Error: Can't create /opt/otrs/var/article/check_permissions_4406: Permission denied
Thu Nov 17 13:25:30 2011 notice OTRS-otrs.PostMaster.pl-10 Can't create /opt/otrs/var/article/check_permissions_4406: Permission denied, Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !
Thu Nov 17 13:25:30 2011 error OTRS-otrs.PostMaster.pl-10 Error: Can't create /opt/otrs/var/article/check_permissions_4401: Permission denied
Thu Nov 17 13:25:30 2011 notice OTRS-otrs.PostMaster.pl-10 Can't create /opt/otrs/var/article/check_permissions_4401: Permission denied, Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !
Thu Nov 17 13:25:30 2011 error OTRS-otrs.PostMaster.pl-10 Error: Can't create /opt/otrs/var/article/check_permissions_4399: Permission denied
Thu Nov 17 13:25:30 2011 notice OTRS-otrs.PostMaster.pl-10 Can't create /opt/otrs/var/article/check_permissions_4399: Permission denied, Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !
Thu Nov 17 13:23:53 2011 error OTRS-otrs.PostMaster.pl-10 Error: Can't create /opt/otrs/var/article/check_permissions_4388: Permission denied
Thu Nov 17 13:23:53 2011 notice OTRS-otrs.PostMaster.pl-10 Can't create /opt/otrs/var/article/check_permissions_4388: Permission denied, Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !
Thu Nov 17 13:18:56 2011 error OTRS-otrs.PostMaster.pl-10 Error: Can't create /opt/otrs/var/article/check_permissions_4324: Permission denied
Thu Nov 17 13:18:56 2011 notice OTRS-otrs.PostMaster.pl-10 Can't create /opt/otrs/var/article/check_permissions_4324: Permission denied, Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !

[Wolfgangf]

disc full?
can you show us the permissions of the directory / files of the errormessage?

[AlexG]

Nov 17 14:10:29 vmotrs postfix/qmgr[3831]: 0D07518E3B8: from=<me@to-otrs.xx>, size=3005, nrcpt=1 (queue active)
Nov 17 14:10:29 vmotrs postfix/local[4782]: 0D07518E3B8: to=<otrs@otrs.local>, relay=local, delay=1008, delays=1008/0.01/0/0.31, dsn=4.3.0, status=deferred (temporary failure. Command output: >> Can't write /opt/otrs/var/log/otrs.log: Permission denied << >> Can't write /opt/otrs/var/log/otrs.log: Permission denied << ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.10.0 OS: linux Time: Thu Nov 17 14:10:29 2011 Message: Error: Can't create /opt/otrs/var/article/check_permissions_4783: Permission denied Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !!! Traceback (4783): Module: /opt/otrs/bin/PostMaster.pl (v1.5) Line: 136 )

-rw-rw-r-- 1 otrs www 1767179 17. Nov 14:14 otrs.log

drwxrwsr-x 3 otrs www 4096 17. Nov 14:13 article -> No Files "check_permissions_xxx" because cant be created

-rwxr-xr-x 1 root www 4170 24. Mär 2011 PostMaster.pl

OTRS-User = otrs
Web-Group = www

[jojo]

Postfix has no permissions to write these files

[AlexG]

But why the sudden change?

Which files? only otrs.log or the article folder?

[jojo]

perhaps you did run the otrs set permissions script.

the whole article tree and log file needs to be written by Postfix, otrs and ww-data

[AlexG]

Can i just add Postfix-User to the Group www?



Okay... new permission is set:
-rwxrwxrwx 1 otrs www 1768025 17. Nov 14:30 otrs.log


drwxrwsrwx 3 otrs www 4096 17. Nov 14:30 article

Nov 17 14:36:18 vmotrs postfix/local[5017]: 808F518E3B9: to=<otrsticket@otrs.local>, relay=local, delay=0.37, delays=0.01/0/0/0.36, dsn=4.3.0, status=deferred (temporary failure. Command output: ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.10.0 OS: linux Time: Thu Nov 17 14:36:18 2011 Message: mkdir /opt/otrs/var/article/2011/11/17/check_permissions.5041: Permission denied at /data/otrs-3.0.10/Kernel/System/Ticket/ArticleStorageFS.pm line 46 Traceback (5041): Module: /opt/otrs/bin/PostMaster.pl (v1.5) Line: 136 )

Something went really wrong...but I havent changed anything. Yes I used setPermission after the Errors appeared.


Okay it works again i had to use chmod -R 777 on the folder article.

Thanks everyone for the help!

[AlexG]

Okay same problem again:

Nov 18 11:40:29 vmotrs postfix/local[11612]: 74DCA18E31D: to=<otrsticket@otrs.local>, relay=local, delay=588, delays=588/0.01/0/0.3, dsn=4.3.0, status=deferred (temporary failure. Command output: ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.10.0 OS: linux Time: Fri Nov 18 11:40:29 2011 Message: mkdir /opt/otrs/var/article/2011/11/18/check_permissions.11613: Permission denied at /data/otrs-3.0.10/Kernel/System/Ticket/ArticleStorageFS.pm line 46 Traceback (11613): Module: /opt/otrs/bin/PostMaster.pl (v1.5) Line: 136 )

The whole folders unter article have full rwx rights. But new created folders just have 775 so it doesn't work.

[jojo]

change the umask then

[AlexG]

I have changed the ArticleStorageFS.pm, it now creates everything with 777 not just 775.
I will see next Day/Month/Year whether it works or not.

But why did this error appear. Last week everything went fine.

But something new appeared:

Can't write '/opt/otrs/var/tmp/CacheFileStorable//CacheInternalGroup/970e62826fc183bd0d7c4b5445826ce3': Permission denied

How can I change the umask for only .../otrs/...

[AlexG]

I now had Problems with CacheInternalQueue, CacheInternalTicket, etc..

I have changed Kernel/System/Cache/FileStorable.pm, Kernel/System/CacheInternal.pm.

But this is just a workaround and im searching for the reason.